Centralized Eligibility means instead of each agency that serves a client having to process eligibility, a designated agency or set of agencies does it for them. The centralized eligibility model allows other agencies to focus on the client rather than documenting eligibility. It also makes it easier for clients to receive services at multiple providers and prevents them from falling out of care. The Ryan White grant requires clients to provide proof of income, proof of residency, proof of HIV diagnosis and proof of insurance if applicable. As clients navigate through the system, they may be referred to other Ryan…
TriYoung, Inc. has guided many clients through the submission of the annual Ryan White Services Report (RSR) over the years. We recently asked ourselves, “What is the most common problem we see with RSR?” Here it is: Not setting clients as eligible in CAREWare. The typical scenario is this: it’s January or February and we get a contact from a Ryan White Grant Recipient saying that their RSR reports that there were no (or many fewer than expected) clients served in the year! We even once had someone concerned that someone had “deleted the database!” Luckily though, the answer is…
