Peter Pepper is our new System Analyst on our Support Team. Peter started his career in various customer service and call center roles in Nebraska, Missouri, and Iowa. While working on the phones as a debt collector for a mortgage servicer, he noticed the KPIs (key performance indicators) seemed off. After analyzing some call center metrics and recommending improvements to bonuses and awards based on those KPIs, he was promoted to a business analyst role and began using SQL. From there, he moved on to work for a logistics company formerly called HighJump now Korber, where he developed his SQL…
