We were grateful for 2021 after the year we will never forget. 2021 has been a year of reflection that led to improvements in our processes and growth at TriYoung.
In 2021, three new Software Development Support Systems Analysts joined the TriYoung team. Michael “Mike” Plymire, David Fredrickson, and Ian Taylor have brought valuable skills and a fresh set of eyes to our team. Our new team members are fast learners and they have transitioned into specialty roles. Mike has become the developer of our Rapid Start and GMS tools. David is working with our lead programmer to become familiar with developing our Ryan White Integrated Statewide Eligibility (RWISE) system. Ian has become our server and integration specialist. We are grateful to have the new members with great ideas join our team.
In 2021, our team held monthly Laboratory and Logistics meeting to determine ways to improve our current processes to make the most of our time and resources. Having fresh set of eyes and our seasoned members all come together to brainstorm produced great ideas. One of the decisions that came from these meetings was to adopt a new Agile tool that encompassed all our processes from prospecting to project go-live and even ongoing support. Our President, Julie Young, spent hours and hours researching to find a tool that allows us to complete all our projects and customer support in one system. We are excited to announce that we will be moving to a new Agile Project Management System in 2022.
In 2021, we onboarded four new clients. Our new projects include CQM support, RWISE, Grant Management System (GMS), Reporting Tools, and EMR integrations with CAREWare. We look forward to continuing to support our existing and new clients in the coming year. Our goal is to continue to reduce their administrative burden which allows them more time to focus on the patients they serve. We feel blessed to continue to grow and help more clients.
In 2022, we hope to implement some of the new ideas from our team that will allow us to work smarter. Our goal is to become more efficient to better serve our clients. We are looking forward to working with you all in 2022! Cheers to a new year!