TriYoung, Inc. has guided many clients through the submission of the annual Ryan White Services Report (RSR) over the years. We recently asked ourselves, “What is the most common problem we see with RSR?” Here it is: Not setting clients as eligible in CAREWare. The typical scenario is this: it’s January or February and we get a contact from a Ryan White Grant Recipient saying that their RSR reports that there were no (or many fewer than expected) clients served in the year! We even once had someone concerned that someone had “deleted the database!” Luckily though, the answer is…
