Performance measures are critical to identify areas of improvement, as well as support improvement efforts that lead to positive results. Using performance measures will make the most of your efforts by focusing them on what matters most. Performance measures were designed to give a snapshot of the care being delivered. With a combination of numerator and denominator patients, performance measures can be used to paint a picture of how our work is going and what we can do better. If you are responsible for measuring and improving patient health outreach, then you absolutely need to be aware of how numerators…
Prior to releasing a new system to a jurisdiction, we must complete extensive internal and external user acceptance testing. We recently tried a new testing format and found it to be very successful. First, I will explain how our testing used to work. The internal and external testers were provided with an overview of the system, walked through the user role test plans and then they tested on their own. This testing method worked but took a lot longer and was difficult for those using the system for the first time. In addition, testers did not have someone to immediately…
